Désolé de vous déranger un dimanche mais y aurait il moyen de me traduire en gros ce texte.
J'ai envoyé un email à paypal pour changer mon mot de passe et il me réponde ceci:
André DETHIER,
Thank you for bringing this possibly fraudulent website/email to our
attention. Please be sure the following is included:
1. A copy of the suspicious email that was received
2. If the email contained a link to a website, the link that was
included
3. The email address of the person who sent the suspicious email
Rest assured, PayPal will take immediate and appropriate action on the
matter. If you have surrendered financial information or password
information to the website/email, report this to your financial
institutions, and immediately change your passwords and secret answers.
If you find any unauthorized changes on any account, report the
occurrence immediately!
To file a claim of Unauthorized Use of Your PayPal Account, click here:
https://www.paypal.com/wf/f=sa_unauth
If you can no longer access your PayPal Account, use the following
instructions*. If you still cannot access your PayPal Account after
following these instructions, click here:
https://www.paypal.com/ewf/f=sa_unauth
If you have sent a payment, but believe the seller to be fraudulent, or
have not received product, please log in to your PayPal Account, click
'Security Center', click the 'Buyer Complaint Form' and follow the
instructions. DO NOT reply to this email as no one is assigned to
respond to this automatic email.
If this is a PayPal transaction showing up on your Credit Card or Bank
Statement that is NOT on your PayPal Account, please call 1-402-935-7733
and request to be transferred to Resolution Services. Please note, only
reports of stolen Credit Cards and stolen Bank Accounts will be handled
by phone. All other reports will only be acted on if emailed via
appropriate webform. DO NOT reply to this email as no one is assigned to
respond to this automatic email.
If your problem is not one of the above scenarios, then please contact
us at https://www.paypal.com/wf/f=default or
https://www.paypal.com/ewf/f=default.
*We have developed a process by which you can regain access to your
PayPal Account by confirming some of the information you gave when
registering for your account. Please follow the instructions below,
which will guide you through the rest of the process.
1. Visit https://www.paypal.com/ and click the 'Forget Your Password?'
link located under the box provided (you may have to first click a 'Log
In' button if our system does not recognize the computer you are using)
2. On the page that appears, enter your email address in the box
provided and click 'Submit'. The email address entered must be an email
address you have added to your PayPal Account
3. An email containing a hypertext link along with additional
instructions will be automatically sent to the email address you entered
in Step 2. Click the link
4. You will be asked to verify your identity by answering questions
based on your account information
* Please note that if you are requested to answer your Security
Questions to verify your identity, both questions must be answered
5. Click 'Submit'
Once you have successfully verified your identity, you can change your
password and access your account immediately. We suggest that you also
review your Profile information and make any necessary updates.
If you cannot verify your identity, click the 'fax information' link on
the 'Verify Your Identity' page for further instructions to recover your
password.
**To change either your password or your security questions, please
follow the instructions below:
1. Click https://www.paypal.com/PW-PROF or copy and paste the entire
link into the address bar
2. Select either 'Password' or 'Security Question' and click the
'Edit' button
3. You may be asked to confirm ownership of the account by answering
questions based on your account information
4. Click 'Submit'
5. Type your current password in the 'Current Password' box, either
type your new password into the 'New Password' and 'Retype Password'
boxes, or select your new security questions and enter the answers.
Please note, passwords are case sensitive and must be at least 8
characters. Also, make sure that your CAPS LOCK is not on when you set
your password
8. Click 'Save' to complete the change
To ensure your security, please utilize these habits when logging into
your PayPal account.
· Always check the URL shown in your browser window. PayPal-hosted
pages always begin with https://www.paypal.com/
· Additionally, if the URL begins with 'https' rather than 'http' this
shows you have a secure connection with PayPal
· Never enter a PayPal password into a page that does not begin with
<>>
PayPal and its representatives will NEVER ask you to reveal your
password. There are NO EXCEPTIONS to this policy. If anyone claiming to
work for PayPal asks for your password under any circumstances, by email
or by phone, please refuse and immediately contact us via webform
at https://www.paypal.com/wf/f=sa_pass.
Thank you for contacting PayPal.
If you have any further questions, please feel free to contact us again.
This email is sent to you by the contracting entity to your User
Agreement, either PayPal Inc or PayPal (Europe) Limited. PayPal(Europe)
Limited is authorised and regulated by the Financial Services Authority
in the UK as an electronic money institution